Internet Explorer cannot display the webpage error when yous endeavour to access a webpage

  • Article
  • 28 minutes to read

Of import

The Cyberspace Explorer 11 desktop awarding will be retired and go out of support on June xv, 2022 (for a listing of what's in telescopic, see the FAQ). The same IE11 apps and sites yous use today tin open in Microsoft Edge with Internet Explorer mode. Acquire more here.

This article helps yous solve the problem that Cyberspace Explorer can't display the webpage. If you lot're successfully connected to the Internet but can't view any webpages in Net Explorer, employ ane of the following troubleshooting procedures, as appropriate for your operating organization.

Original product version: Net Explorer, Windows 10
Original KB number: 956196

Troubleshooting for Windows 8 and Windows 10

Bank check Proxy and DNS settings

Proxy settings are used to tell Internet Explorer the network accost of an intermediary server (known as a proxy server) that is used between the browser and the Internet on some networks. Changing proxy settings is something you only have to do if you are connecting to the Internet through a corporate network. By default, Internet Explorer automatically detects proxy settings. However, if this setting has been changed and you are non trying to connect to a corporate network, you may experience connection problems. To verify that Internet Explorer is automatically detecting your proxy settings, follow the steps below:

  1. Swipe in from the right edge of the screen, tap Start, and and then blazon Internet options. (If you're using a mouse, betoken to the upper-right corner of the screen, motion the mouse pointer downwards, click Start, so blazon Internet options.)

  2. Tap or click the Connections tab, and then tap or click the LAN settings.

    Screenshot of the Connections tab in Internet Properties. LAN settings is highlighted.

  3. Tap or click Automatically observe settings and verify that at that place is check marking in the box beside it.

    Screenshot of the LAN Settings window. Automatically detect settings option is checked.

  4. Tap or click OK to close the windows. Restart Internet Explorer and verify the issue is resolved.

Reset Internet Explorer

To reset Internet Explorer to the default settings, follow these steps:

  1. Offset Cyberspace Explorer, and and then on the Tools carte du jour, click Cyberspace Options.

  2. Click the Avant-garde tab, and then click Reset. (The screenshot for this step is listed below).

    Screenshot of the Advanced tab in Internet Options.

  3. In the Internet Explorer Default Settings dialog box, click Reset.

  4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screenshot for this step is listed beneath).

    Screenshot of Reset Internet Explorer Settings window.

  5. Click Shut, and then click OK two times. (The screenshot for this step is listed beneath).

    Screenshot of Reset Internet Explorer Settings output.

  6. Go out and then restart Cyberspace Explorer. The changes take effect the next time that you lot get-go Internet Explorer.

Delete your browser history

To delete the browsing history in Internet Explorer 11, follow these steps:

  1. Start Cyberspace Explorer from the desktop.

  2. Press Alt to show the carte bar.

  3. On the Tools card, tap or click Internet options.

  4. Under Browsing history, click Delete. (The screenshot for this step is listed below).

    Screenshot of the General tab of Internet Options.

  5. Select all the applicable check boxes, and then tap or click Delete. (The screenshot for this step is listed below).

    Screenshot of the Delete Browsing History page.

  6. Tap or click Exit, and and then restart Internet Explorer.

Disabling Enhanced Protected Mode

Enhanced Protected Mode is a new feature in Internet Explorer 10. It works by extending the existing Protected Manner functionality to assistance prevent attackers from installing software, accessing personal information, accessing information from corporate Intranets, and from modifying system settings. To do this, Enhanced Protected Mode must reduce some of the capabilities available to Internet Explorer. These restrictions may cause problems with your browsing feel when using Internet Explorer. By disabling Enhance Protected Mode, your performance in Net Explorer may ameliorate only could leave y'all at hazard for possible attacks.

How to disable Enhanced Protected Way:

  1. Swipe in from the right edge of the screen, tap Start, and then type Internet options. (If yous're using a mouse, point to the upper-correct corner of the screen, motion the mouse arrow down, click Kickoff, and then type Internet options.)

  2. Tap or click Settings located under the search box to the correct of the screen. Then, tap or click the Cyberspace Options icon located under the search results.

    Screenshot shows searching internet options under Settings.

  3. In the Internet Options windows, tap or click the Advanced tab. Locate the check box Enable Enhanced Protected Mode. Tap or click to uncheck the box.

    Screenshot of the Advance tab where Enable Enhanced Protected Mode option is cleared.

  4. Tap or click the Utilise push, and so tap or click OK. Restart Internet Explorer and check to see if the issue is resolved.

Disable add-ons in Internet Explorer

Net Explorer 10 is designed to provide an add together-on free experience, and it plays HTML5 and many Adobe Flash Player videos without having to install a separate improver. Add-ons and toolbars piece of work only in Internet Explorer for the desktop. To view a page that requires add-ons in Internet Explorer, swipe down or correct-click to bring upward the Address bar, tap or click the Folio tools button, and and so tap or click View on the desktop.

You can view, enable, and disable the list of add-ons that tin can be used by Internet Explorer for the desktop. Add together-ons that you lot can manage include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, accelerators, and tracking protection settings.

To manage add together-ons:

  1. First Internet Explorer for the desktop.
  2. On the Tools carte, tap or click Manage add-ons.
  3. Under Show, tap or click All Add-ons, and and then disable all of them by tapping or clicking each one, and then select Disable.
  4. Tap or click Close.
  5. Restart Net Explorer and examination it. If you tin can successfully access the Internet, the issue involves an installed add-on. Re-enable each addition one at a fourth dimension, and exam to determine which improver is causing the issue.

Bank check whether a third-party service, program, or anti-virus is alien with Cyberspace Explorer

Some third-party anti-virus programs may cause issues for Internet Explorer getting connected to the network. Remove any tertiary party anti-virus from your system per the instructions given past the developers of those programs.

To determine whether a third-party program or service conflicts with Net Explorer, follow these steps:

  1. Tap or click the Search charm, type config in the search box, then tap or click the displayed System Configuration icon.
  2. Tap or click the Services tab and select the Hibernate all Microsoft services check box, and and then click Disable all.
  3. Tap or click the Startup tab.
  4. Tap or click Disable all in the bottom-right corner, and then click OK.

You lot are prompted to restart your computer. After the restart, test Internet Explorer for an online connection. Depending on the upshot, go to the The connection works section or to the The connectedness withal does not piece of work section.

  • The connection works

    If the connection works, a third-party service or plan may be conflicting with Internet Explorer. To identify the conflicting service or programme, follow these steps:

    1. Tap or click the Search charm, blazon config in the search box, and then tap or click the displayed System Configuration icon.
    2. Tap or click the Services tab, and and then select the Hide all Microsoft services cheque box.
    3. Select one-half of the listed items, and so click OK.
    4. Restart the computer, and then test Cyberspace Explorer.
    5. Repeat steps ane-4 until you place the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that y'all remove information technology, or configure the service so that information technology doesn't beginning when the computer starts. If yous tin't notice a service that is causing the event, open up Arrangement Configuration again, click the Startup tab, and echo steps 3-5.

  • The connection still does not work

    If the connection notwithstanding does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

    1. Tap or click the Search amuse, type config in the search box, so tap or click the displayed System Configuration icon.
    2. Tap or click the Services tab, and then enable all the programs.
    3. Tap or click the Startup tab, enable all the programs, then click OK.
    4. Restart the calculator.

Updating older drivers and editing registry keys

  • Checking Windows Updates for drivers

    Even if you already receive automatic updates, you can manually bank check for and install updated drivers in optional updates. Windows Update doesn't install optional updates automatically, merely we notify you lot when there are some available, and and then permit you cull whether or not to install them. To bank check Windows Update for drivers:

    1. Open Windows Update in Control Console past swiping in from the right edge of the screen, borer Search (or, if y'all're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and and then tapping or clicking Install optional updates.
    2. Tap or click Bank check for updates, and then wait while Windows looks for the latest updates for your PC.
    3. If updates are found, tap or click Install updates.

    Read and accept the license terms, and so tap or click Terminate if the update requires it. You might be asked for an admin password or to ostend your option.

  • Editing the TabProcGrowth key

    Ameliorate Internet Explorer performance by enabling the TabProcGrowth key.

    1. Open Registry Editor past swiping in from the right border of the screen, borer Search (or, if you lot're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering regedit in the search box, and so borer or clicking regedit.exe in the search results.

      Screenshot shows the search results for regedit.exe.

    2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Primary. No demand to click on the dropdown for Main. The central we are looking for is located there. Tap or click on Principal.

    3. Locate the key named TabProcGrowth. Right-click the cardinal and tap or click Alter.

    4. The key value will be listed. If the key value is 1, exercise not change information technology. If the value is 0, change it to 1, and then click OK.

Restore or refresh your PC

To restore your PC by using Arrangement Restore

If y'all think that an app or commuter that yous recently installed has acquired problems on your PC, you can restore it to an earlier point in time (a restore signal). System Restore doesn't change your personal files, but information technology might remove recently installed apps and drivers.

  1. Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, indicate to the upper-right corner of the screen, move the mouse arrow downward, so click Search.) Enter recovery in the search box, tap or click Settings, and then tap or click Recovery.
  2. Tap or click Open Arrangement Restore, and then follow the guidance. To refresh your PC

Refreshing your PC reinstalls Windows and keeps your personal files, settings, and the apps that came with your PC and apps that you installed from Windows Store.

  1. Swipe in from the right edge of the screen, tap Settings, and and then tap Change PC settings. (If you lot're using a mouse, point to the upper-correct corner of the screen, movement the mouse pointer downward, click Settings, and then click Modify PC settings. )
  2. Under PC settings, tap or click General.
  3. Under Refresh your PC without affecting your files, tap or click Become started.
  4. Follow the instructions on the screen.

Troubleshooting for Windows vii

Delete your browser history

  • Internet Explorer eight, Internet Explorer ix, Internet Explorer x, or Net Explorer 11

    Follow the steps listed to delete the browsing history for Internet Explorer

    1. Get-go Net Explorer.

    2. Press Alt to prove the menu bar.

    3. On the Tools menu, click Internet options.

    4. Nether Browsing history, click Delete. (The screenshot for this step is listed below).

      Screenshot of how to delete browsing history.

    5. Select all the cheque boxes, and and then tap or click Delete. (The screenshot for this step is listed below).

      Screenshot of the Delete Browsing History page.

    6. Tap or click Go out, and so restart Internet Explorer.

Disable add-ons in Cyberspace Explorer

  • Cyberspace Explorer 10 and Net Explorer xi

    Internet Explorer ten is designed to provide an addition free experience, and will play HTML5 and many Adobe Flash Player videos without needing to install a separate improver. Add together-ons and toolbars will only piece of work in Internet Explorer for the desktop. To view a page that requires add-ons in Internet Explorer, swipe down or correct-click to bring upwardly the Address bar, tap or click the Folio tools button, and then tap or click View on the desktop.

    Y'all can view, enable, and disable the listing of add-ons that can exist used by Internet Explorer for the desktop. Add-ons you can manage to include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, Accelerators, and Tracking Protection settings.

    To manage add-ons

    1. Open Cyberspace Explorer for the desktop.
    2. Tap or click the Tools button, and then tap or click Manage add-ons.
    3. Under Show, tap or click All Add-ons, and and so disable all of them by tapping or clicking each one, and then selecting Disable.
    4. Tap or click Close.
    5. Restart Internet Explorer and test. If yous can successfully admission the internet, and so the issue is with an installed add-on. Re-enable each improver i at a time and examination to verify what improver is causing the issue.

  • Internet Explorer ix

    Several add-ons are pre-installed in Internet Explorer, just many come from the Cyberspace. Add-ons ordinarily crave that you give your permission before they're installed on your computer. All the same, some might exist installed without your noesis. This tin happen if the addition was part of some other program that you installed.

    1. Open Internet Explorer.
    2. Click the Tools push, and and so click Manage add together-ons.
    3. Nether Show, click All add together-ons.
    4. Click an add-on, so click Disable.
    5. Repeat pace 4 for each add-on that you desire to turn on or off. When you lot're finished, click Shut.
    6. Restart Cyberspace Explorer.

  • Internet Explorer eight

    Add-ons, likewise known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can ameliorate your experience on a website past providing multimedia or interactive content, such equally animations. However, some add together-ons tin crusade your computer to stop responding or brandish content that yous don't want, such as pop-upwards ads.

    If you lot suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the trouble.

    To disable all add together-ons temporarily

    1. Click the Start button, and and then click All Programs.
    2. Click Accessories, click System Tools, and then click Cyberspace Explorer (No Add-ons).

    To disable add-ons in Improver Manager

    1. Open Net Explorer.
    2. Click the Tools push button, and then click Manage add-ons.
    3. Under Testify, click All Add-ons.
    4. Click the add-on you want to disable, and then click Disable.
    5. Echo step iv for every add-on you want to disable. When you're finished, click Close.

Reset Internet Explorer

  • Internet Explorer viii, Internet Explorer 9, Internet Explorer ten, or Cyberspace Explorer xi

    To reset Internet Explorer settings to the default setting, follow these steps:

    1. Start Internet Explorer, click Tools, and and then click Internet Options.

    2. Click the Advanced tab, and then click Reset. (The screenshot for this step is listed below).

      Screenshot of the Advanced tab in Internet Options.

    3. In the Internet Explorer Default Settings dialog box, click Reset.

    4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screenshot for this step is listed below).

      Screenshot of the Reset Internet Explorer Settings page.

    5. Click Close and then click OK two times. (The screenshot for this stride is listed below).

      Screenshot of the Reset Internet Explorer Settings page output.

    6. Exit and then restart Net Explorer. The changes have upshot the next time that you open Internet Explorer.

Check whether a third-party service or program is conflicting with Internet Explorer

To determine whether a tertiary-party programme or service conflicts with Net Explorer, follow these steps:

  1. Click Start, type config in the search box, and then click the displayed Organization Configuration icon.
  2. Click the Services tab and check the box abreast Hibernate all Microsoft services, and then click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the bottom right and so click OK. You volition be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the event, go to the The connection works section or to the The connexion even so does not work section.

  • The connectedness works

    If the connection works, a third-party service or program may exist conflicting with Internet Explorer. To identify the alien service or program, follow these steps:

    1. Click Start, type config in the Search programs and files box, so click config in the Programs listing
    2. Click the Services tab and cheque the box beside Hide all Microsoft services.
    3. Select half of the listed items, and and so click OK.
    4. Restart the computer, and then examination Internet Explorer.
    5. Repeat steps i through iv until yous identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't outset when the computer starts. If yous cannot find a service that is causing the issue then open System Configuration over again, click the Startup tab and echo steps iii through 5.

  • The connectedness still does non piece of work

    If the connection withal does not piece of work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

    1. Click Start, type config in the Search programs and files box, and then click config in the Programs list.
    2. In the Organization Configuration dialog box, click the Services tab. Enable all items.
    3. Click the Startup tab, enable all the programs, and then click OK.
    4. Restart the calculator.

Install Windows Updates and disable the PreBinding feature

  • Check Windows Updates

    Make sure yous've installed the most current cumulative security update for Internet Explorer. To install the most current update, visit the following Microsoft Web site: Windows Update: FAQ

  • Try disabling the PreBinding feature

    To change the EnablePreBinding registry value, follow these steps:

    1. Open Registry Editor. To practise this, type regedit in the Start Search box, then select regedit in the Programs listing.

      If y'all are prompted for an administrator countersign or for a confirmation, type the password, or select Permit.

    2. Locate then select the following registry subkey:
      HKEY_CURRENT_USER\Software\Microsoft\Cyberspace Explorer\Primary

    3. Locate the EnablePreBinding value, if the value doesn't be, select the Edit menu, point to New, and then select DWORD Value.

    4. Type EnablePreBinding, and then press Enter.

    5. On the Edit menu, select Modify.

    6. Type 0, and then select OK.

Restore your PC to an earlier point in fourth dimension

If you lot think an app or commuter that you recently installed caused bug with your PC, y'all tin can restore it back to an before point in fourth dimension, chosen a restore point. Organization Restore doesn't change your personal files, only it might remove recently installed apps and drivers.

To restore your PC using Arrangement Restore

Open up Organization Restore by clicking the Start button. In the search box, type System Restore, and then, in the list of results, click System Restore. If you're prompted for an administrator countersign or confirmation, blazon the password or provide confirmation.

Troubleshooting for Windows Vista

Delete your browser history

  • Internet Explorer 8 or Internet Explorer 9

    Follow the steps listed to delete the browsing history for Internet Explorer

    1. Start Net Explorer.

    2. Press Alt to show the menu bar.

    3. On the Tools menu, click Internet options.

    4. Under Browsing history, click Delete. (The screenshot for this step is listed below).

      Screenshot of the General Tab in Internet options.

    5. Select all the check boxes, and then tap or click Delete. (The screenshot for this pace is listed below).

      Screenshot of the Delete Browsing History page.

    6. Tap or click Exit, and so restart Cyberspace Explorer.

  • Net Explorer seven

    1. Start Internet Explorer.
    2. On the Tools carte du jour, click Delete Browsing History.
    3. Select the check box next to the post-obit items:
      • Temporary Internet files
      • History
      • Class data
      • Cookies
    4. Click Delete.
    5. Go out and and so restart Internet Explorer, and then endeavour to access the webpage.

Disable add-ons in Cyberspace Explorer

  • Cyberspace Explorer 9

    Several add-ons are pre-installed in Internet Explorer, but many come up from the Internet. Add-ons usually require that you give your permission earlier they're installed on your figurer. However, some might be installed without your knowledge. This tin happen if the improver was part of another program that yous installed.

    1. Open Internet Explorer.
    2. Click the Tools button, and so click Manage add-ons.
    3. Under Show, click All add together-ons.
    4. Click an add-on, and so click Disable.
    5. Repeat stride 4 for each add-on that you want to turn on or off. When yous're finished, click Close.
    6. Restart Internet Explorer.

  • Internet Explorer 8

    Add-ons, also known equally ActiveX controls, browser extensions, browser helper objects, or toolbars, tin improve your feel on a website past providing multimedia or interactive content, such as animations. However, some add-ons tin can crusade your computer to stop responding or display content that you lot don't desire, such equally popular-up ads.

    If you suspect that browser add-ons are affecting your computer, you lot might want to disable all add-ons to meet if that solves the trouble.

    To disable all add-ons temporarily

    1. Click the Start button, and then click All Programs.
    2. Click Accessories, click System Tools, so click Internet Explorer (No Add-ons).

    To disable add-ons in Add-on Manager

    1. Open Net Explorer.
    2. Click the Tools button, and so click Manage add-ons.
    3. Under Bear witness, click All Add-ons.
    4. Click the improver you desire to disable, and so click Disable.
    5. Repeat stride 4 for every add-on you want to disable. When yous're finished, click Close.

  • Internet Explorer 7

    Microsoft Internet Explorer add-ons are software components. When you visit a Web site, Internet Explorer add together-ons may exist downloaded automatically, or you may be prompted to download an add-on. For some add-ons, you might specifically visit a Spider web site to obtain the latest add-on for Internet Explorer. These components may be third-party ActiveX controls that extend browser functionality or that provide special user interface elements in Net Explorer. You can command add-ons by using the Manage Add-ons feature.

    1. Open Internet Explorer.
    2. Click the Tools button, and then click Manage add-ons.
    3. Click an addition, then click Disable.
    4. Repeat step 4 for each addition that yous want to plow off. When you're finished, click Close.

Reset Internet Explorer

  • Internet Explorer 8 or Internet Explorer ix

    To reset Net Explorer settings to the default setting, follow these steps:

    1. Get-go Cyberspace Explorer, click Tools, so click Net Options.

    2. Click the Avant-garde tab, and then click Reset. (The screenshot for this pace is listed below).

      Screenshot of the Advanced tab in Internet Options.

    3. In the Internet Explorer Default Settings dialog box, click Reset.

    4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screenshot for this step is listed below).

      Internet Explorer 8 Reset Internet Explorer settings page.

    5. Click Close and so click OK ii times. (The screenshot for this step is listed beneath).

      Internet Explorer 8 Reset Internet Explorer settings page output.

    6. Exit and then restart Internet Explorer. The changes take effect the adjacent fourth dimension that you open Internet Explorer.

  • Internet Explorer seven

    By resetting Internet Explorer settings, you render information technology to the state it was in when it was beginning installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation. When you restore Net Explorer's default settings, some webpages that rely on previously stored cookies, grade data, passwords, or previously installed browser add-ons might not piece of work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

    To reset Internet Explorer settings manually

    1. Shut any Internet Explorer or Windows Explorer windows that are currently open.
    2. Open Cyberspace Explorer by clicking the Start push, and then clicking Internet Explorer.
    3. Click the Tools button, and then click Cyberspace Options.
    4. Click the Advanced tab, and and then click Reset.
    5. In the Reset Internet Explorer Settings dialog box, click Reset.
    6. When Internet Explorer finishes applying default settings, click Shut, click OK, and then click OK once again.
    7. Close Internet Explorer.

    Your changes volition accept issue the next fourth dimension y'all open Internet Explorer.

Check whether a third-political party service or program is conflicting with Internet Explorer

To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:

  1. Click Start, type config in the search box, and so click the displayed System Configuration icon.
  2. Click the Services tab and check the box beside Hibernate all Microsoft services, and then click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the lesser right and and then click OK. Y'all will be prompted to reboot your computer. Afterwards the reboot, test Internet Explorer for connection. Depending on the result, go to the The connection works section or to the The connection nevertheless does non piece of work section.

  • The connection works

    If the connection works, a tertiary-political party service or plan may exist conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

    1. Click Start, type config in the Search programs and files box, and then click config in the Programs listing
    2. Click the Services tab and bank check the box beside Hide all Microsoft services.
    3. Select one-half of the listed items, and then click OK.
    4. Restart the computer, and then examination Cyberspace Explorer.
    5. Repeat steps 1 through 4 until you identify the service that is alien with Internet Explorer. If you lot are non using the alien service, we recommend that you lot remove it, or configure information technology so that it doesn't outset when the reckoner starts. If you cannot discover a service that is causing the consequence then open Organization Configuration again, click the Startup tab and repeat steps 3 through 5.

  • The connection still does not work

    If the connection nevertheless does not work, re-enable all programs, and so go to the Temporarily disabling the firewall department. To re-enable all programs, follow these steps:

    1. Click Start, blazon config in the Search programs and files box, and then click config in the Programs listing.
    2. In the Organization Configuration dialog box, click the Services tab. Enable all items.
    3. Click the Startup tab, enable all the programs, and then click OK.
    4. Restart the calculator.

Restore your PC to an earlier point in fourth dimension

If you lot think an app or driver that you recently installed caused bug with your PC, you tin can restore it dorsum to an earlier indicate in time, called a restore point. System Restore doesn't alter your personal files, but it might remove recently installed apps and drivers.

To restore your PC using System Restore

  1. Click Start, blazon system restore in the Start Search box, and and so click Organization Restore in the Programs list. If y'all are prompted for an administrator password or confirmation, blazon your countersign or click Keep.
  2. In the System Restore dialog box, click Choose a different restore point, and and then click Adjacent.
  3. In the list of restore points, click a restore point that was created before you began to experience the issue, so click Next.
  4. Click Finish.

Troubleshooting for Windows XP

Delete your browser history

  • Internet Explorer 8

    Follow the steps listed to delete the browsing history for Internet Explorer

    1. Start Internet Explorer.

    2. Printing Alt to testify the carte bar.

    3. On the Tools menu, click Internet options.

    4. Nether Browsing history, click Delete. (The screenshot for this pace is listed beneath).

      Screenshot of deleting browsing history in Internet Options.

    5. Select all the bank check boxes, and then tap or click Delete. (The screenshot for this pace is listed beneath).

      Screenshot of Deleting Browsing History page.

    6. Tap or click Exit, and then restart Internet Explorer.

  • Internet Explorer 7

    1. Starting time Internet Explorer.
    2. On the Tools carte, click Delete Browsing History.
    3. Select the bank check box next to the following items:
      • Temporary Internet files
      • History
      • Grade data
      • Cookies
    4. Click Delete.
    5. Go out and and then restart Internet Explorer, then try to admission the webpage.

  • Cyberspace Explorer 6

    1. Beginning Internet Explorer.
    2. On the Tools carte du jour, click Internet Options.
    3. In the Temporary Net Files section, click Delete files, and then select the Delete all offline content text box.
    4. Click OK.
    5. In the History section, click Clear history, and so click Yeah.
    6. Go out and then restart Internet Explorer, and so endeavor to admission the webpage.

Disable add-ons in Cyberspace Explorer

  • Internet Explorer 8

    Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, tin can ameliorate your experience on a website past providing multimedia or interactive content, such as animations. However, some add together-ons tin cause your estimator to terminate responding or display content that you don't desire, such as popular-upward ads.

    If yous suspect that browser add together-ons are affecting your computer, you lot might want to disable all add-ons to come across if that solves the problem.

    To disable all add together-ons temporarily

    1. Click the Start button, and so click All Programs.
    2. Click Accessories, click System Tools, and then click Cyberspace Explorer (No Add-ons).

    To disable add-ons in Add-on Director

    1. Open Internet Explorer.
    2. Click the Tools button, and then click Manage add-ons.
    3. Under Show, click All Add-ons.
    4. Click the add-on you want to disable, then click Disable.
    5. Repeat step 4 for every add together-on you desire to disable. When you're finished, click Close.

  • Internet Explorer seven

    Microsoft Internet Explorer add-ons are software components. When yous visit a Web site, Internet Explorer add-ons may exist downloaded automatically, or you may be prompted to download an improver. For some add together-ons, you might specifically visit a Web site to obtain the latest addition for Net Explorer. These components may be third-party ActiveX controls that extend browser functionality or that provide special user interface elements in Internet Explorer. You tin control add-ons by using the Manage Add-ons feature.

    1. Open Cyberspace Explorer.
    2. Click the Tools push button, and so click Manage add together-ons.
    3. Click an add-on, and then click Disable.
    4. Repeat step iv for each add-on that yous want to plow off. When you're finished, click Close.

Reset Internet Explorer

  • Cyberspace Explorer 8

    To reset Internet Explorer settings to the default setting, follow these steps:

    1. Start Internet Explorer, click Tools, and then click Internet Options.

    2. Click the Avant-garde tab, and then click Reset. (The screenshot for this step is listed beneath).

      Screenshot of the Advanced tab.

    3. In the Internet Explorer Default Settings dialog box, click Reset.

    4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screenshot for this step is listed below).

      Internet Explorer 8 Reset Internet Explorer Settings.

    5. Click Close and then click OK two times. (The screenshot for this step is listed below).

      Internet Explorer 8 Reset Internet Explorer Settings output.

    6. Exit and then restart Internet Explorer. The changes take upshot the next time that you open up Internet Explorer.

  • Internet Explorer 7

    By resetting Net Explorer settings, yous render it to the country information technology was in when information technology was commencement installed on your computer. This is useful for troubleshooting problems that might exist caused by settings that were changed after installation. When y'all restore Cyberspace Explorer'due south default settings, some webpages that rely on previously stored cookies, course information, passwords, or previously installed browser add-ons might non work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

    To reset Cyberspace Explorer settings manually

    1. Close any Net Explorer or Windows Explorer windows that are currently open.
    2. Open up Net Explorer by clicking the Start push, and so clicking Internet Explorer.
    3. Click the Tools push, so click Internet Options.
    4. Click the Advanced tab, and then click Reset.
    5. In the Reset Internet Explorer Settings dialog box, click Reset.
    6. When Internet Explorer finishes applying default settings, click Shut, click OK, so click OK again.
    7. Close Internet Explorer.

    Your changes volition take effect the next time you open Internet Explorer.

Cheque whether a third-political party service or program is conflicting with Net Explorer

To decide whether a third-party program or service conflicts with Internet Explorer, follow these steps:

  1. Click Start, click Run, type config, and then click OK.
  2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the lesser right and so click OK. You volition exist prompted to reboot your computer. After the reboot, examination Internet Explorer for connection. Depending on the result, go to the The connection works department or to the The connection still does not piece of work section.

  • The connection works

    If the connexion works, a third-party service or programme may be conflicting with Cyberspace Explorer. To identify the conflicting service or program, follow these steps:

    1. Click Get-go, click Run, type config, and and then click OK.
    2. Click the Services tab and bank check the box beside Hide all Microsoft services.
    3. Select half of the listed items, and and so click OK.
    4. Restart the estimator, and and so test Internet Explorer.
    5. Repeat steps 1 through four until you identify the service that is conflicting with Cyberspace Explorer. If yous are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't beginning when the reckoner starts. If you lot cannot detect a service that is causing the issue then open up System Configuration again, click the Startup tab and echo steps 3 through 5.

  • The connection nevertheless does not piece of work

    If the connection still does not piece of work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

    1. Click Start, click Run, type config, so click OK.
    2. In the System Configuration dialog box, click the Services tab. Enable all items.
    3. Click the Startup tab, enable all the programs, and then click OK.
    4. Restart the calculator.

Restore your PC to an earlier betoken in time

If y'all think an app or driver that you lot recently installed acquired bug with your PC, y'all can restore it back to an before signal in fourth dimension, called a restore indicate. System Restore doesn't change your personal files, only it might remove recently installed apps and drivers.

To utilize System Restore to restore Windows XP to a previous state, follow these steps:

  1. Log on to Windows as an administrator.

  2. Click Start, signal to All Programs, point to Accessories, point to System Tools, and then click System Restore. (The screenshot for this step is listed beneath).

    Screenshot shows System Restore menu.

  3. On the Welcome to Organization Restore page, click to select the Restore my computer to an earlier time choice, and so click Adjacent. (The screenshot for this step is listed below).

    Screenshot of Welcome to System Restore page.

  4. On the Select a Restore Point page, click the well-nigh contempo organisation restore point On this list, click a restore point list, and and then click Side by side.

    Note

    A System Restore message may appear that lists configuration changes that System Restore will make. Click OK. (The screenshot for this stride is listed beneath).

    Screenshot of Select a Restore Point page.

  5. On the Ostend Restore Indicate Pick folio, click Next. Arrangement Restore restores the previous Windows XP configuration, and then restarts the estimator.

  6. Log on to the computer as an ambassador. Then, click OK on the System Restore Restoration Complete page. (The screenshot for this step is listed below).

    Screenshot of the Restoration Complete page.

If you successfully restored your calculator to a previous state and the figurer runs as expected, you lot are finished.

If the process that corresponds to your operating organization does not resolve your issue, become to Fix Wi-Fi connection bug in windows. The guidance that's offered there will aid you identify network connection issues and run automatic troubleshooters to fix the problems.

After you click this link, verify that the steps that are provided correspond to your operating system. To do this, click the driblet-downwardly arrow, and and so select your operating system. (The screenshot for this step is listed below).

Screenshot of selecting your operating system.